Conditions: Only unworn, unwashed, and unused items with the original tags attached are eligible. Timeframe: Returns/exchanges must be requested within 3 days from the date of delivery. Exceptions: "Please note: We cannot accept returns on sale items swimwear, or intimate apparel. Eligibility for Returns/Exchanges Contact us: Email us at shop.divinefashionhaus@gmail.com to initiate a return. Return Label: We provide a prepaid return label at no additional cost. Refund/Exchange: We will inspect the returned item, and if it meets our return criteria, we will issue a refund or process the exchange as requested. Steps for Returns Return/exchange policy Contact customer service to confirm availability of the new size or color. If the exchange is confirmed, either send the customer a return label (for a free exchange) or guide them to send the item back to you. Steps for Exchanges
Refund Method: Refunds are typically issued to the original form of payment (credit card, PayPal, etc.). Processing Time: Refunds may take 5-7 business days to process, depending on your bank or payment method. Refund Process If you receive an item that is damaged or defective, please contact us immediately at [email/contact] with photos of the damage. We will arrange for a return and send you a replacement or process a refund. Damaged or Defective Items If you need a different size or color, simply follow our exchange process. We’ll send you the new item once we receive the returned item, and you won’t be charged for additional shipping. Exchange for a Different Size/Color