Shipping policy

Divine Fashion Haus Shipping Policy

Thank you for shopping with Divine Fashion Haus! We want to make sure your order arrives safely and on time. Please read our shipping policy below for important information regarding our process.

1. Processing Time

  • Orders are typically processed within 1-3 business days. Business days are Monday through Friday, excluding holidays.

  • Please allow extra processing time during holidays or sale events.

2. Shipping Methods & Rates

  • We offer the following shipping options:

    • Standard Shipping: Estimated delivery time is 1-5 business days.

    • Expedited Shipping: Estimated delivery time is 1-3 business days.

    • Overnight Shipping: Available for urgent orders. Estimated delivery time is 1 business day.

  • Shipping rates are calculated based on your order total and delivery address. You can view the shipping costs during checkout.

3. Shipping Location

  • We currently ship to USA & Canda. If you are outside of these regions, please contact us to discuss potential shipping options.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. Shipping Delays

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by the carrier, weather conditions, or any other unforeseen circumstances.

  • If there are any issues with your shipment, please reach out to us, and we will assist you in resolving the issue.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue.

  • Please note that we are not responsible for packages once they have been marked as delivered by the carrier. Be sure to track your shipment to avoid any surprises.

7. International Shipping

  • Customs and Duties: For international shipments, customs duties and taxes may apply, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost.

8. PO Boxes & Military Addresses

  • We are happy to ship to PO boxes and military addresses (APO/FPO). Please ensure the address is entered correctly at checkout.